Privacy | Ligrid 1

Privacy Policy

Last updated: [Insert date]

LiGrid (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or engage with our services.

This policy applies to all personal data collected through our website and related communications.

1. Who We Are

LiGrid is a UK-based business.

Data Controller: LiGrid
Location: United Kingdom
Email: [Insert contact email]
Website: [Insert website URL]

LiGrid is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Identity Data: Name, job title, company name
Contact Data: Email address, telephone number, postal address
Technical Data: IP address, browser type, device information, operating system, and website usage data
Communications Data: Enquiries submitted via forms, emails, or other communications with us

We do not knowingly collect data relating to children.

3. How We Collect Your Data

We collect personal data when you:

Complete a contact or enquiry form on our website
Contact us directly by email or phone
Subscribe to updates or communications (if applicable)
Browse our website (via cookies and analytics tools)

4. How We Use Your Data

We use personal data to:

Respond to enquiries and provide information about our services
Manage business relationships and communications
Improve our website and user experience
Comply with legal or regulatory obligations

We only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate interests – to operate and grow our business
Contractual necessity – where processing is required to fulfil a contract or pre-contract request
Legal obligation – where required by law
Consent – where you have explicitly given permission (e.g. marketing communications)

You may withdraw consent at any time.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

Analyse website traffic and performance
Improve functionality and user experience

You can control or disable cookies through your browser settings. Further details can be found in our Cookie Policy (if applicable).

7. Data Sharing

We do not sell personal data.

We may share data with trusted third parties only where necessary, including:

Website hosting providers
IT and security providers
Professional advisers (legal, accounting, compliance)

All third parties are required to process data securely and in accordance with UK data protection laws.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Personal data is stored securely and only retained for as long as necessary to fulfil its purpose or meet legal requirements.

9. Data Retention

We retain personal data only for as long as required:

To respond to enquiries
To manage ongoing business relationships
To comply with legal, tax, or regulatory obligations

Data is securely deleted or anonymised when no longer needed.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to processing
Request restriction of processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us using the details above.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

We encourage you to contact us first so we can resolve any concerns.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly.